 | Developing Skills for Personal Effectiveness Unit no FG4D |
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Conflict
"Conflict and co-operation are two sides of the same coin"
Tony Watson
We need the co-operation of both ourselves and others to solve problems. Yes - we do need our own co-operation! Often, solutions to problems are hindered by our own inner conflict and lack of commitment to it. We need the co-operation of others to help put our action plan into operation successfully, but our requirements may conflict with theirs. Conflict is part of the human make-up but what do we mean by the term conflict?
Activity
What do you understand by the term conflict?
Let's have a look at some of the facets of the idea of conflict as it is a bit of a paradox!
Conflict can mean a fight, a struggle or hostility, it has a combative and negative sound about it. It suggests something at least unproductive and even destructive. A dictionary will also provide definitions such as 'the clashing of opposing principles' or the 'incompatible needs or wishes'. We may be led to believe that all conflict is bad. However, there is a school of thought that conflict is healthy and a necessary part of life.
Charles Handy in his book 'Understanding Organisations' says "Paradoxically, differences are essential to change. If there were no way to compete and no need for disagreement the organisation would be either in a state of apathy or complacency...".
Conflict, can resolve problems, stimulate discussion and produce improvements. Conflict can therefore be positive and healthy.
The paradox arises because of our reaction to conflict and how we handle it.
Conflict can be viewed as a continuum, from healthy to destructive.